Shipping policy
Shipping Policy — PetsSprout
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
|
USA (Domestic) |
3–7 business days | [Flat rate / Free over $X] |
| International | 10–20 business days | Calculated at checkout |
Delivery times are estimates and may vary due to courier delays, customs processing (for international orders), or high-demand periods.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Customs, Duties & Taxes (International Orders)
International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are not included in the order total and are the customer's responsibility.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at petssprout@gmail.com and we'll help track it down.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.